TABLE OF CONTENTS
- How can I view my partially filled or failed orders?
- How can I repair an order that was traded directly on the HDFC Sky platform?
- How can I retry failed orders?
How can I view my partially filled or failed orders?
To view and repair your partially filled or failed orders, follow these steps:
Go to the ‘My Orders’ page
Look for orders tagged as 'Failed' or 'Partially filled' and choose the order you want to repair.
Click on ‘View Details’.
Now, you have two options to fix a partially filled or failed order: ‘Manual Repair’ and ‘Retry Failed Trades’.
How can I repair an order that was traded directly on the HDFC Sky platform?
To correct a failed order that was traded on HDFC Sky directly, you should:
Select the ‘Manual Repair’ option.
A pop-up window will appear. Here, enter the average traded price — which is the price at which you bought or sold the stock on the broker platform — and the quantity of the stock.
Now, click ‘Submit’
This will update your basket to include the stock with the buy or sell price you have entered.
How can I retry failed orders?
To retry failed orders on Starfolio, follow these steps:
Click on the ‘Retry Failed Trades’ option if you want to place failed orders again through Starfolio, using the broker account that's linked.
A pop-up will appear showing the list of failed trades.
Now select ‘Confirm’, and your order will be placed again through the broker.
You will then receive a confirmation about the order execution.
